TAWZEA was established in 2006 with the vision to deliver highly efficient, reliable, and eco-friendly services, utilizing state of the art technologies.
Tawzea’s services revolve around ensuring its clients remain satisfied. We pride ourselves on ensuring our clients enjoy seamless quality and are served by a diligent team of expert specialists ready to provide 24/7 support through the company’s customer care center to meet their needs. Our clients come first, and we ensure their expectations are exceeded through strong solutions such as Tawzea’s integrated Customer Resource Management system (CRM) and Tawzea’s proprietary automatic billing system TU-Bill that supports SADAD services.
Through its PPP development and Operation and Maintenance (O&M) of water and wastewater facilities, Tawzea was enabled to become one of the top few Saudi companies to successfully privatize the water sector services in the Kingdom. As a pioneer in the privatization of the water sector in the Kingdom, Tawzea’s priority remains to uphold international best practice standards in the management systems it deploys to ensure the efficiency and reliability of its operations.
Tawzea has successfully maintained the world’s leading standards, ISO 9001, ISO 14001, and ISO 45001 certifications.
To become the regional standard in providing water services and environmental solutions, and the leader in our sector in the Kingdom of Saudi Arabia. We aim to effectively establish our role in the development of society, aligning with Vision 2030 towards the realization of its objectives, and becoming a vital economically prominent engine of development in the Kingdom of Saudi Arabia.
Maintain our commitment to implementing the industry’s best practices in providing water services and environmental solutions to our industrial and municipal clients, serving our community, environment, and industry while aligning with the economic transformation and targeted objectives of privatization and transformation in the Kingdom of Saudi Arabia.
At TAWZEA, client satisfaction is our highest priority. We continually challenge ourselves to deliver exceptional, industry-leading services in all our operations, across all 13 regions of the KSA. Our commitment to service excellence ensures our clients' needs and interests are protected by being available at all times, via our dedicated 24/7 call center and official communication channels.
TAWZEA's success formula is based in being meticulously customer centric, providing industry best-practices, coupled with the latest commercial and technology standards to maintain quality and efficiency, and win the trust of our customers.
TAWZEA is committed to using the latest technologies and systems in all of the company’s departments, procedures, and equipment to ensure we remain positioned to over-deliver and exceed expectations.
TAWZEA directs its team-building efforts toward recruiting engineering and technology experts who align with the company values of efficiency, reliability, and client satisfaction.
Tawzea's employees are our most important asset, which is why we strive to support and empower them through constant development and training in positive and productive work environments.
TAWZEA established programs to ensure the achievement of environmental protection while paying special attention to people’s health and well-being during all of its procedures.
We take pride in delivering the highest quality water and wastewater services by aiming for nothing less than excellence in our operations. This ensures the satisfaction of our customers, the sustainability of our operations, and that Tawzea consistently and reliably performs at the highest level.
We strive to develop lasting relationships based on trust and open communication with our customers to deliver tangible value to our ambitious nation and promising domestic industries.
We value our people, encourage their development, reward their performance, and create a positive work environment where pro-activity and accountability can thrive.
We believe leadership in our industry starts with responsibility and accountability in our commitment to delivering the highest quality products and services at the most competitive rates.
Our cross-functional teams across the KSA's 13 regions continue to deliver the nation's most robust offerings through transparent communication, with the ultimate goal of exceeding customer satisfaction.
We uphold the highest standards of integrity and honesty in all of our operations and communications to create a productive environment for our employees and optimally position TAWZEA as an engine for value creation.
Tawzea places the highest importance on exceeding our clients’ expectations. We pride ourselves on meeting the highest international standards for quality and efficiency, and certified by the world’s highest benchmark.
Quality Management : Standard for consistent, customer-focused quality, process improvement, and risk management.
Environmental Management: Addresses environmental impact, sustainability, and regulatory compliance.
Occupational Health and Safety: Promotes workplace safety, risk reduction, and employee well-being.
The Kingdom of Saudi Arabia is leading a blossoming renaissance in all sectors of our domestic and regional economy in Vision 2030. These transformations, such as the privatisation of the water services sector in the Kingdom, are shaping the future of concessions and facility management offered by the KSA government. They signal promising prospects for those interested in investing in this critical economic sector.
TAWZEA is capitalising on its potential in this promising water services sector to deliver class-leading solutions, at the highest global standards and specifications, and with the most attractive commercial offerings in the region. TAWZEA leverages these advantages to create economic value and be an active participant in the success of the privatisation of the water services sector.In accordance with our commitment to fulfilling the needs of our clients -wherever we operate- we have developed state of the art integrated solutions, to ensure our clients remain well served and enabled to contribute towards the realisation of Vision 2030 in their economic sector. We thank our clients for their continual trust in TAWZEA's services and capabilities, and together we'll continue to support each other towards the dawning of a new vibrant age for our nation.
